Legal
These terms govern the sale of the products offered on www.scarpefatteamano.com. By accepting them at the point of purchase you declare that you have read them.
The seller is SCARPEFATTEAMANO DI DOMI GEZIM, owner Domi Gezim, with registered office at Via XX Settembre, 38 - 25121 Brescia (BS), Italy, VAT number 04387190988.
Contact details: telephone +39 030 2394708, mobile and WhatsApp +39 340 466 7505, email info@scarpefatteamano.com.
In the text that follows the seller is also referred to as the workshop.
These terms apply to all orders placed through the website. A consumer is a natural person acting for purposes outside any entrepreneurial, commercial, craft or professional activity they may carry on, within the meaning of the Italian Consumer Code (Codice del Consumo, Legislative Decree 206/2005).
Some of the protections set out in these terms and in the law are available to consumers alone. Where that is the case, it is stated expressly.
The products are made by hand, one at a time. The photographs on the site are intended to represent the product as faithfully as possible, but natural fibres and leathers can differ in tone, marking and grain from the images. Such differences are a characteristic of the material and do not amount to a defect in conformity.
Every product page states how the piece is made, ready to ship, made to order or made to measure, together with the corresponding time range declared by the workshop.
Exotic leathers carry a proper C.I.T.E.S. registration number. The paperwork travels with the goods. It is the customer's responsibility to check any authorisations required by the destination country for importing products made from protected species.
All prices shown on the site are expressed in euro and include VAT at 22%, unless stated otherwise.
For some items the price is not published and is shown as price on request: in that case the price is agreed on the basis of the request, the leather and the degree of personalisation. The quote is not binding until the order is confirmed.
Shipping costs, where due, are shown separately and displayed before the order is completed. Any duties, taxes and customs charges due in the destination country are payable by the recipient.
Sending an order through the site constitutes a contractual offer. The contract is formed when the workshop confirms the order by email to the address given by the customer.
The workshop reserves the right not to accept orders that are incomplete or incorrectly completed, or that come from parties with whom disputes are ongoing. In such cases any sum already paid is refunded in full.
The customer receives an order confirmation summarising the products, the prices, the estimated working times and these terms.
Online payments are handled through an external payment service provider. Card details neither pass through nor are stored on the workshop's systems.
For made-to-measure products a deposit of 30% of the order value is due on confirmation. The balance is due once the work is complete and in any event before dispatch. The deposit goes towards buying and cutting the leather, which is selected and worked specifically for the customer.
For ready to ship products the full amount is due at the time of the order.
Other means of payment may be agreed directly with the workshop.
The working times stated on each product page run from order confirmation, or from the first fitting for made-to-measure work.
The times shown are estimates based on the workshop's real production capacity and on the availability of the leathers. The workshop informs the customer promptly of any significant departure from them.
Unless otherwise agreed in writing, delivery takes place within thirty days of the formation of the contract for ready to ship products, and within the agreed period for made-to-order and made-to-measure products, as set out in the order confirmation.
The risk of loss of or damage to the goods passes to the consumer at the moment when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.
On delivery the customer is asked to check that the packaging is intact in the presence of the carrier. If the packaging is damaged or has been tampered with, the goods should be accepted with a specific written reservation on the delivery note.
Any damage must be reported to the workshop without delay, attaching photographs of the packaging and of the contents. Where a written reservation has been made, the workshop arranges for the replacement or the repair of the product damaged in transit.
The consumer has the right to withdraw from the contract, without giving any reason, within fourteen days from the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods, pursuant to Articles 52 and following of the Italian Consumer Code (Codice del Consumo, Legislative Decree 206/2005).
To exercise the right of withdrawal the consumer informs the workshop of that decision by an explicit statement, sent to info@scarpefatteamano.com or by post to SCARPEFATTEAMANO DI DOMI GEZIM, Via XX Settembre, 38 - 25121 Brescia (BS), Italy. The consumer may use the model withdrawal form set out in Annex I, Part B, of the Italian Consumer Code, but is not obliged to.
The goods must be returned without undue delay and in any event within fourteen days of the notice of withdrawal. The direct cost of returning the goods is borne by the consumer.
The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. Products must be returned undamaged, used no more than for a fitting, complete with every part and with the original packaging.
The workshop refunds all payments received, including the standard delivery costs, without undue delay and in any event within fourteen days of the day on which it is informed of the withdrawal. The refund may be withheld until the goods are received or until the consumer has supplied evidence of having sent them back. The refund is made by the same means of payment used for the initial transaction, unless otherwise agreed.
Model withdrawal form. Fill it in and send it back only if you wish to withdraw from the contract. You may copy it, print it with the page print command, or rewrite it in an email: what counts is the content, not the format.
To: SCARPEFATTEAMANO DI DOMI GEZIM, Via XX Settembre, 38 - 25121 Brescia (BS), Italy, info@scarpefatteamano.com.
I/we hereby give notice that I/we withdraw from my/our contract of sale of the following goods: (state the products and the order number).
Ordered on: (order date). Received on: (delivery date).
Name of consumer: (first name and surname). Address of consumer: (street, number, postcode, town, country).
Date: (date of completion). Signature of consumer: (only if this form is sent on paper).
Pursuant to Article 59(1)(c) of the Italian Consumer Code, the right of withdrawal is excluded for the supply of goods made to measure or clearly personalised.
This exclusion covers all products made on the customer's last or measurements, those made in a leather, colour, fabric or model chosen by the customer and not present in the catalogue, and those bearing initials, engraving, embroidery or other personalised elements requested by the customer.
The exclusion is communicated to the customer before the order is completed and is expressly accepted at the point of purchase.
The exclusion of withdrawal does not in any way affect the legal guarantee of conformity dealt with in the following article, nor the fitting adjustments that the workshop carries out on its own work.
All products carry the legal guarantee of conformity provided by Articles 128 and following of the Italian Consumer Code, for a period of twenty-four months from delivery, in respect of defects in conformity present at the time of delivery.
In the event of a defect in conformity the consumer has the right to have the goods brought into conformity by repair or replacement or, on the conditions laid down by law, to a proportionate reduction in the price or to termination of the contract.
The guarantee does not cover defects arising from improper use, neglect, lack of maintenance or work carried out by third parties, nor normal wear. In footwear, normal wear includes the wearing down of the leather sole, the heel tips and the insoles, and the natural evolution of the colour and patina of the leathers.
Resoling, rebuilding heels and maintenance work in general are a service of the workshop and do not fall within the legal guarantee.
Complaints may be sent to info@scarpefatteamano.com or by post to SCARPEFATTEAMANO DI DOMI GEZIM, Via XX Settembre, 38 - 25121 Brescia (BS), Italy.
The workshop replies as a rule within one working day and, in any event, within the periods laid down by the applicable legislation.
The workshop is not liable for any failure to perform, or delay in performing, due to causes beyond its control, such as exceptional natural events, measures taken by the authorities, documented unavailability of certified leathers or interruptions to transport services. In such cases the customer is informed without delay and may agree a new deadline or terminate the contract and obtain a refund of the sums paid.
The contract is governed by Italian law. For a consumer resident or domiciled in a Member State of the European Union, the more favourable mandatory provisions of the law of their country of habitual residence continue to apply.
For disputes with a consumer, the court of the consumer's place of residence or elected domicile has exclusive jurisdiction, pursuant to Article 66-bis of the Italian Consumer Code.
For disputes with parties who do not qualify as consumers, the Court of Brescia has exclusive jurisdiction.
A consumer resident in the European Union may make use of the alternative dispute resolution mechanisms set out in the Italian Consumer Code, before ADR bodies listed in the registers kept by the competent authorities.
One concrete and nearby reference is the mediation service of the Brescia Chamber of Commerce, which handles consumer disputes for the area in which the workshop operates. The workshop has not signed up in advance to any particular ADR body: taking part in a procedure is assessed case by case.
The European online dispute resolution platform ceased operating on 20 July 2025: that is why there is no link here, and the route is through national ADR bodies.
Before starting any procedure, call or write to us: in almost every case the problem is solved by talking it through.
The workshop may amend these terms at any time. The terms applicable to an individual order are those published on the site when the order is sent, and they are referred to in the order confirmation.
